Agenda (GMT + 4)

1

10:30 am – 11:05 am Opening Panel

Digital Operations and the now of CX

2

11:10 am – 12:10 am Keynote Presentation

What would you do with 20% improvement capacity in the Back Office?
Invest 60 minutes of your time and hear how you could identify and achieve 20% operational capacity improvements – without changing business processes…”

Speakers

Who Should Attend

Job Titles

  • Chief, Head, EVP, VP, AVP, Director, General Manager, Leader & Manager

Industries

  • Ministries & Govt. Bodies
  • Energy & Utilities
  • Retail & FMCG
  • Financial / Banks / Insurance Services
  • Consumer Goods
  • Enterprise
  • BPO

Departments

  • Customer Experience
  • Finance
  • Operations
  • Retail Banking
  • Corporate Banking

Why Attend