• 3rd Edition UNBOX
    CX Transformation

    10th December 2020
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About the 3rd Edition UNBOX - CX Transformation Virtual Confex

3rd Edition UNBOX - CX Transformation, the absolute Virtual Event for Customer Experience, Customer Experience Analysts, Digital Transformation Leaders, Product Development Leaders, eCommerce Leaders and UX Design Leaders. These industry leaders are coming together to engage, learn, share, network, develop and to unbox their thinking, strategy, effectiveness & maximize their growth!


10:00 am - 10:40 am Opening Panel

Leveraging Digital for the future of CX
Emerging technologies shaping the future of CX
Changing operating models to achieve robust and resilient organizations
Predicting customer demand by leveraging analytics
Will RPA & Bots succeed in the CX arena
Applying Emerging tech in the CX space, what is hot and what is not

10:45 am - 11:05 am Keynote Presentation

CX, Customer personas, omnichannel and the experience economy
Understanding customer personas to develop consistent omni channel communication
Customer feedback as a key performance metric that should matter to your business
How Customer feedback metrics can transform customer experience for ultimate competitive advantage
Delivering Ex Service in all Customers touch points
how can you Listen, analyze and act on customer insights from all channels to improve revenues and profit margins

11:10 am - 11:45 am Open Round Table Session

The Coronavirus has dramatically changed the we live, work and play
As such, CX leaders were faced with a whole new set of challenges and issues, some of which needed to be processed, solved and adapted to very quickly in order to ensure business continuity. In this session all attendees will share :
How they recalibrated their CX efforts in response to this crisis?
What are some of the hurdles and challenges that CX leaders faced as a direct result of the global pandemic?
What are CX Leaders seeing as long-term impacts will the outbreak have on customer behavior?
How to prepare for the post pandemic world?

Who Should Attend

Job Titles

  • Customer Experience Leaders, EVP, VP, Heads, Directors, Managers
  • CRM Manager / Leaders / CRM Analysts
  • Customer Experience Analytics Leaders, Head / EVP /VP / Director / Manager
  • Digital Transformation Leaders, Head / EVP /VP / Director / Manager
  • Product Development, Head / EVP /VP / Director / Manager
  • eCommerce Leaders, Head / EVP /VP / Director / Manager
  • UX Design Leaders , Head / VP / Director / Manager


  • Banking & Financial Services
  • Central & Local Government Authorities & Services
  • E-Commerce
  • FMCG
  • Food & Beverage
  • Free zone & Industrial Zone operators
  • Healthcare
  • Hospitality
  • Insurance
  • Logistics & Last mile
  • Malls & Retailers
  • Real Estate Developers
  • Telco
  • Utilities, Power & Water

Benefits for Delegates


Why Attend



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