About the 3rd Edition UNBOX - CX Transformation Virtual Confex

3rd Edition UNBOX - CX Transformation, the absolute Virtual Event for Customer Experience, Customer Experience Analysts, Digital Transformation Leaders, Product Development Leaders, eCommerce Leaders and UX Design Leaders. These industry leaders are coming together to engage, learn, share, network, develop and to unbox their thinking, strategy, effectiveness & maximize their growth!

DELEGATE REGISTRATION SPEAKER REGISTRATION

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Agenda

10:00 am - 10:40 am Opening Panel

Leveraging Digital for the future of CX
Emerging technologies shaping the future of CX
Changing operating models to achieve robust and resilient organizations
Predicting customer demand by leveraging analytics
Will RPA & Bots succeed in the CX arena
Applying Emerging tech in the CX space, what is hot and what is not

10:45 am - 11:05 am Keynote Presentation

CX, Customer personas, omnichannel and the experience economy
Understanding customer personas to develop consistent omni channel communication
Customer feedback as a key performance metric that should matter to your business
How Customer feedback metrics can transform customer experience for ultimate competitive advantage
Delivering Ex Service in all Customers touch points
how can you Listen, analyze and act on customer insights from all channels to improve revenues and profit margins

11:10 am - 11:45 am Open Round Table Session

The Coronavirus has dramatically changed the we live, work and play
As such, CX leaders were faced with a whole new set of challenges and issues, some of which needed to be processed, solved and adapted to very quickly in order to ensure business continuity. In this session all attendees will share :
How they recalibrated their CX efforts in response to this crisis?
What are some of the hurdles and challenges that CX leaders faced as a direct result of the global pandemic?
What are CX Leaders seeing as long-term impacts will the outbreak have on customer behavior?
How to prepare for the post pandemic world?

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Benefits for Delegates

VENDOR ATTENDEES WILL NOT BE PERMITTED TO ATTEND AS DELEGATES

Right Content

Right content is delivered to you through industry and topic focused sessions.

Private One to one meeting

Private One to one meeting with speakers, sponsors and exhibitors to discuss your needs and challenges.

Interactive Panel Sessions

Interactive Panel Sessions to keep you engaged in discussions with your industry peers and experts.

Impactful Networking

Impactful Networking to build your peer network and new connections in the attendee lounge.

Insightful Keynotes

Insightful keynotes to give you the latest developments specific to your organization and industry needs.

Access On-Demand

Access On-Demand presentations and the keynote presentations after the event, re-visit and learn.

Achieve

Achieve measurable results.

E-Certificate

Receive an e-certificate of attendance post the event.

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Why Attend

Influential

Most Influential virtual events platform in Saudi Arabia for Enterprise Transformation.

Immerse

Immerse yourself in learning from the comfort of your office or home.

Grow

Grow your network by connecting with other industry executives.

Connect

Connect with innovators by having one to one private meeting to solve your most pressing concerns.

Access

Access On Demand post event presentations, panels and keynotes to refresh and gain value from the events.

Gain

Gain knowledge and recognition in the industry and amongst your peers.

Speakers

Abdulaziz Alshamsan

Executive Director General of Customer Experience,
Ministry of Human Resources and Social Development

Abdulmohsen Al-Mulhem

Chief Marketing and Customer Experience Officer,
Bank Al Bilad

Anthony Harrison

Design Leader,
RAKBANK

Abdulaziz Almohammadi

UX Expert,
Saudi Payments

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Sponsors

View Sponsors

For More Information

contact@virtualconfex.com